Resolving Conflicts

Duration: 22

Year Published: 1982

Creator: crm

Format: 16mm

Color: Color

Description: Dramatizes several true-to-life situations where the manager/supervisor is called upon as a third party in a conflict. Illustrates several conflict resolution strategies, such as avoidance, giving the conflict back to those involved, imposing a solution, compromising, and collaborating. Suggests that, while each is a valid strategy by itself, the key is to select the most appropriate strategy for the particular situation., The rights of a classroom smoker versus a non-smoker...one tenant's love of loud music versus another's desire for quiet... a company's interdepartmental clashes...everyday examples of conflict. Conflict has several repercussions including wasting time, money, and energy, as well as creating stress affecting not only those directly involved but bystanders as well. Learn what can be done to directly deal with and resolve conflicts by studying the two basic approaches and when to use each.

Complete Record: Dramatizes several true-to-life situations where the manager/supervisor is called upon as a third party in a conflict. Illustrates several conflict resolution strategies, such as avoidance, giving the conflict back to those involved, imposing a solution, compromising, and collaborating. Suggests that, while each is a valid strategy by itself, the key is to select the most appropriate strategy for the particular situation., The rights of a classroom smoker versus a non-smoker...one tenant's love of loud music versus another's desire for quiet... a company's interdepartmental clashes...everyday examples of conflict. Conflict has several repercussions including wasting time, money, and energy, as well as creating stress affecting not only those directly involved but bystanders as well. Learn what can be done to directly deal with and resolve conflicts by studying the two basic approaches and when to use each.NOTE: Two (or more) records have been merged together to create this data.