Handling Complaints

Duration: 600

Year Published: 1974

Creator: National Educational Media Inc. (NEM)

Copyright: Registered 1Jul74 · MP28922 (Jan-Jun 1976) Copyright holder: National Educational Media, Inc

Complete Record: Presents a series of dramatic vignettes which illustrate the basic principles involved in handling customer complaints. 5 points are provided to comprise a clear strategy for customer service personnel. (?)

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