Yeah! (1958)

[Music] you [Music] [Applause] [Music] you know Mike's place across from the little dandy ironworks the other day just after the change of shift a bunch of the boys were grabbing a snack the one with ham on rye that's talking his name could be mine or yours or anybody's so let's call him Homer that's it Homer anybody one of the best steel workers in the business - hey did I ever tell you what happened to that brand-new exasperate station wagon I got last spring yeah I did it didn't even have a thousand miles on it boy did i erase the roof it took him two days to get it back in shape yeah the wagon I mean boy I put a lemon you know what yesterday I got a bill for 72 dollars and 85 cents boy oh boy did I really raised the room yeah I turned that they went with the building but somebody who fine wait I sell cars yeah and they're one of the best outfits in the business in most ways you think they'd have high quality help all the way through they probably have even the clerk the trouble is people just don't look at the old picture hey Mike pick me up another ham huh why can't we sign if they did why did I think I was saying if they would look relish or pickle I am trying to say if people would look at the whole picture they'd be more alert and they wouldn't make fool that's a key old picture that's what it takes sending me a bill for fixing up last and it was no good to begin with she what if they ran the little Danny that way yeah [Music] you all remember the little dandy ironworks the place where the germ of a wrong idea got in the idea that their business was just making steel instead of pleasing customers by making steel yeah that's it to look at it now you'd think it never had a sick day in its life well it never did really at least it was never very puny just got to feeling sorry for itself the way folks will as a matter of fact the little dandy is one of the best outfits in the business always has been this is undoubtedly owing to the quality of the guys the homers they got working they're just about the best in the business I'd say of course this is not to say that they don't have their troubles around the place they do stuff gets out now and then that never should have passed enough so that they long ago set up a system for finding out how it happened works like this sometimes a complaint will come in by mail more often though someone will call up and explain that something about a shipment wasn't quite right oh it could be any one of a number of things sometimes if the shipment hadn't arrived or that he'd been billed wrong or well anyway they write it all down and then they study it to find out what the trouble is or was I mean that's the trouble with trouble you don't find out what it is you find out what it was and then you try to keep it from being again it's amazing how big a difference a little mistake can make and it's also amazing how many different kinds of little mistakes it's possible to make for example slippers could be poor conditioning may be inspection missed some of the defects or maybe the scarf er didn't do a complete job pipe improper shearing not enough discard was taken scalp it's a simpler things a plug spray on the scale breaker could cause scalp it's scrambled lifts probably careless piling [Music] scabs could result from a running stopper this can happen if the stopper is not set properly or if the tapping temperatures too long cracks probably resulted from improper heating low tensile strength might be due to coiling it to higher temperature [Music] out of flat probably because the temper mill wasn't set quite right [Music] off section misalignment of the rolls could be the reason [Music] laughs probably a caller mark too much draft or improper manipulating [Music] broken press probably segregation resulting from an or addition too close to the time the heat was down cracked in heat-treating might be mixed steel which is always possible if stamping is not legible [Music] out of straight probably missed by inspection [Music] it might be easy to gain the impression that they're having a lot more trouble than they need at the little dandy even with all their experienced homers [Music] one way of looking at it is that any trouble at all is a lot more trouble than anyone needs one of the fellows at the dealers told me I'm not the only one having finished and trouble there's a lot of others yes sir I understand they're having more trouble with the Franta stands than they need that's why they weren't supposed to bill me it all falls back on the exasperate Factory somebody goofed up there probably sloppy inspection or assembly but I'll bet somebody didn't follow orders hey Mike what's this for you ordered it look I always have ham on rye with pickup wrap this and start over watch what you doing huh see what I mean it's hard to tell why the trouble is but it's easy to see what it is people just not paying attention to what's going on yeah somebody back up the line who perfectly well how those exasperate Franta stands were supposed to be put together but they just wouldn't do it that way okay maybe they don't know why the book says what it does but at least they know that somebody knows or there wouldn't be a book no ham on rye with pickle well now that is just right you know there are no more one-man geniuses if there ever were I'll take Edison he had a team hey I'll bet that's what happened and exasperate like it says up there follow the book we don't need any more characters and that's it somebody didn't follow the book they decided to do it their own way don't work if you want to put something together right you gotta have teamwork especially these days yeah [Music] nobody knows that any better than the folks up at the exasperate Factory thousands of parts raw materials finished parts commercial assemblies sub assemblies coming in from all over everywhere and going every which way and it all has to end up looking and acting like an automobile shoot [Music] as a matter of fact the exasperate outfit is one of the best in the business always has been this is not to say that they don't have their troubles and sometimes trouble gets out into the field by only a couple of weeks ago they were up to their hips in busted frana stands that were bouncing back from all over the country somebody had definitely made a boo-boo in connection with the new model right away their system for getting at the source of the trouble started to go after the source of the trouble they found out the stuff that inspected fine nothing wrong with the assembly and the forming was right up to snuff they had done everything all right but the steel they have done it with well the blame all fell back on the little dandy that wasn't the kind of teamwork the exasperate people wanted from their suppliers either kind of surprising coming from the little dandy one of the best outfits in the business but the customer can change his mind about that if the little dandy doesn't get the job done right the customer soon gets to thinking it's not a good company I think we should start looking around for somebody else who can make this deal for us the way we want it well it's an idea I'll tell you one thing though we're gonna keep a closer watch on the little dandy from now on you'd think they'd work a little harder at keeping a close watch on themselves continued the first man they're big enough and old enough was the answer of course there's a chance that somebody working on those finest fans just wasn't being watched close enough I know why people are like that but they are if they think they aren't being watched they do fall maybe they do something wrong just because they feel they're big enough they get away with it hey I just slipped there I'm sorry I'll watch myself now that was only a little thing no harm done that's what he's paid to do sweep the floor see whatever yeah you know it could have been that some guy that didn't have an inspector looking over his shoulder every second just figured he was working hard enough so he let the Franta stash go through wrong one by one but why even if the guy is all by himself in a closed room he's not alone and unwatched he's got himself there watching all the time why don't people watch what they're doing like they use what happened to people Spri that's what I like to know ya Homer why don't people watch what they're doing it put the folks at the little dandy to a lot of trouble when that complaint came walking in from the exasperate people it seems that somewhere during the preparation of raw materials the manufacturing and shipping to the exasperate factory something had gone wrong the laboratory report on the main back staff of the Franta stands told the sad story bad steel but why [Music] they've got what it takes to make good steel with a little dandy some of the best equipment in the business and good men to guys like Homer and his friend you'll find them in every kind of job management and non management operating maintenance and services of course they may be older a younger fatter or thinner but they all have one thing in common they're all good guys just like Homer and his friend as the steel was made Homer and his friend gave it the usual tests from the spectrometer reading they didn't find any reason to be suspicious of the chemistry all along the line other homers supervised and watched it step by step after a certain amount of transit time the steel went into the soaking grits [Music] and it came out and got slapped [Music] another friend stamped it for identification then the slabs went to still another homer and friend at the scarfing dock for proper conditioning Homer put it through the mill and he inspected the pieces and passed them and mechanical testing didn't show him a thing in shipping Homer picked off the numbers and some homer and Billy wrote down the numbers no one spotted the trouble and off it all went to the exasperate factory and there it came to light that something wrong had occurred somewhere it may have seemed only a little thing but the effect was tremendous what was the answer I'll tell you what the answer is things don't do anything wrong people don't let him do wrong you can bet that at the bottom of all that Franta stand trouble somewhere is something somebody did they shouldn't or didn't do that they should or maybe something they thought was a little bit nice a lot of the trouble comes from people with plenty of cried but the wrong time or they followed the book all right good team worker you know be their own inspector but a lot of pride selfish pride like this a guy does a swell job up to a point penny comes to a little thing and thinks to himself I've done all I need to do but George take over from here he ought to do more anyway it's a matter of perfectly suppose everybody started doing only what he thought he had to do instead of all he could do to help things along and still no one else had anything else to do but wait on him to pick up where he left off yeah hey Mike what do you have to do to get a cup of coffee around here just a sport Homer just a sport look all I need to do is drink and it's up to you to see when that is empty that's all you have to do is weigh our customers you know that's probably what was wrong with those Franta stands that didn't hold up a little more fair play mixed in the full in a brand-new exasperate station wagon with a busted Fred Astaire doing only what he thought he had to do instead of all he could do to help things along and still no one else had anything else to do but wait on him to pick up where he left off yeah hey Mike will you have to do to get a cup of coffee around here just ask for Homer just ask part look all I need to do is drink it it's up to you to see when that cup is empty that's all you have to do is wait our customers you know that's probably what was wrong with those brownish stands that didn't hold up a little more fair play mixed in the forming and assembly and I wouldn't have been sitting in a brand-new exasperate station wagon with a busted flattest and somebody just didn't care about their fellow man that's all and it isn't just a first apprentice Stan it's that way all over everywhere [Applause] [Music] well the answer was the same thing it always was people they found out who did it or almost kind of borderline case the way it so often is there has to be more faithful following of orders more personal pride and more of the spirit of fair play something had to be done about it and would be that sure it turned out that either one of two guys yeah these two had been in a position to see what was called for and to do something about it they both knew what was right but somewhere somehow they didn't do what was right and as a result got the little dandy and a lot of people in trouble and there's Homer still beefing about some other guy he thinks caused all the trouble always some other guy I don't know what to do with people like that any guy that won't look at the whole picture you just wasting words talking a woman how do you get across to people like Homer the real story behind his busted frana Stan obviously he doesn't see the whole picture or his part in it do you yeah yeah yeah [Music]