We're On The Same Team, Remember?

good morning good morning this is millers one moment please i'll put you through hello this is carol mason you mind if i go for lunch oh good luck this afternoon thanks hi how are you and the north's gonna be split up into three areas with an area manager in charge george oh sorry i was thinking about the call it's scheduled for this afternoon big deal well it could be the biggest deal we've had all year keep your fingers crossed carol can i have a word with you please sure we're in trouble i know the sales figures you don't know the half of it what what happened the finance committee have been watching the drop in the sales figures and they're extremely upset don't they understand the problems they're only interested in results we've got to get our act together carol or else it's lucky we've got the united metals deal coming up how sure is that who's handling it cooper george cooper he's good the best i don't expect any problems well you better not drop the ball on this one i think that might be able to do it yeah that solves the problem okay ken yep well mr cooper george i think you've got a pretty good grasp of our problems here and uh i look forward to seeing your proposal well thank you for giving me so much of your time mr harper you're welcome and you mr stevens it's a great help to get the plant manager's point of view not to give it well i'll see you again in a couple of days mr harper a couple of days mr stevens goodbye goodbye goodbye miss jackson thanks a lot goodbye mr cooper i'll call you in a day or so make another appointment see mr harper yes of course great look forward to seeing you again you know ken we don't get to see many george coopers around right i agree he was a pretty sharp guy a sales representative who takes the trouble to understand our problems instead of just trying to sell us his product so it looks as if miller's will get the contract then hey hey just a minute a little early for that isn't it after all i haven't seen a proposal yet but all things being equal i wouldn't be surprised are you kidding hey wait wait hang on friend mr stevens the plant manager just walked in uh it's fred in the warehouse you know we ordered 72 size b pallets for millers yeah well uh they've sent him size a he's blowing his top he can't even use size a down there they don't even fit in the bays i was talking to their representative a few minutes ago i wonder if he's still in the building hang on a minute will you fred well maybe he can take care of it okay thanks now he's gone you'd better call them hello dispatch can i help you yes you can this is our united metals a few weeks ago we placed an order for six dozen pallets uh they've just been delivered and you've sent a size a instead of size b which we ordered well can you hang on i have to go get mr whitney okay mr whitney [Music] hello hey who is this this is joe whitney now right look about these pallets that we ordered from you who is this this is united metals now look a few weeks ago we gave you an order for six dozen size b pallets now you should add the pallets yesterday well they arrived today in fact but that's not the point the point is they're the wrong size they're size a but can you hang on a minute were you look i haven't finished yet having a little communication problem a problem it's a complete breakdown you still there yeah i'm still here according to our records you ordered size b that's what i've been trying to tell you when there's no problem is it yes there is a problem the problem is is they're size a and we can't use them so isaiah you said yeah and you ordered size b yeah oh been mistaken now wait a minute look the question is is what are you gonna do about it huh do well there isn't much we can do not with the holiday coming up and all now wait a minute i am only asking you to deliver the palettes that we ordered well it isn't that we wouldn't like to help no hey wait a minute and we wouldn't want to cause any problems for you no but i'm the abominable no man not right now no no no can do one moment please i'll put you through accounts receivable janet speaking uh hello this is lou kramer over at united metals hello mr kramer yeah we just received a statement from you and i think we got a problem can you help me please yeah sure now united metals let's see okay i've got it now what's your problem well we paid all four september invoices two months ago and uh this line at the bottom threatening to turn the bills over to a collection agency i don't think that's on the cards do you now look that statement is the ordinary one we send with all overdue accounts and according to our records the september invoices haven't been paid then your records are wrong our check cleared the bank weeks ago oh i see hello jennifer good afternoon hey they're nice thank you you're really brightening the place up hey ernie can i talk to you for a moment sure what is it well uh i need your help with the customer demonstration in the next few days okay hey we're very busy we got a lot on around here you know yeah yeah sure i don't want to get in the way of production no of course not [Music] this demo what exactly got in mind oh nothing elaborate i just need you to be ready to show one or two things ask me that program will you what program the one on your hand oh there you go thanks we'll see what we can do for you okay pal thanks ernie i know you do your best huh all in the same team remember yeah sure yes this covers their main requirements just check on this point with the technical people though and really make sure that these delivery dates are realistic yeah okay is there anything else before i go no thanks all right good night night see you in the morning tonight now about the demo no problem i got that set up with ernie gower that's great well i'll call mr harper in the morning and fix it for them to come over night low oh hey ken you got a minute i know you want those expense reports from last week no no it's about that outfit you're considering for the new conveyor system oh millers yeah millers is that decided yet oh why well i hope their conveyor works better than our accounting system not a bad day's work no it's been a very good day i think we got a really good chance to win this one well it's a little early for the final score if we lose this one it won't be for lack of teamwork hey i told ernie that just this afternoon let's hit the road i'm with you come on i'll buy you a drink it's okay if i go home now mr whitney yeah okay i'll see you tomorrow are you working late i just got a few things i got to clear up i've got to go my friend will be waiting for me don't ever do it hey what a bit now that's the first sensible thing i've heard all day wrong ah those hot shots in engineering keep asking about that new conveyor system well i don't think it's right i mean it's six weeks since julie left and her desk still empty there you go up to the lips yep and do you know they haven't done a single thing about replacing her so no wonder miller's keep getting complaints about deliveries i said and you know the mess we're in well it's gonna get worse instead of better you know in my opinion the thing just isn't engineered very well now you ask anybody who's had any experience with the miller variable speed conveyor you know what they'll say oh what the thing's got two speeds slow and stop yeah what did you say then oh you know we'll look into it and that means nothing will happen but if something doesn't happen soon there's going to be trouble because i'm not going to keep on doing all that extra work but the silly girl was so loud and since you were talking about millers just the other day she really caught my attention caught your attention who on you see you haven't been listening to a word i've been saying did you say something about millers [Applause] i think harper will find this very hard to resist let's hope so when's he coming the sooner the better oh let me see what i can arrange sales office this is george cooper oh mr cooper united medals are on the line it's united metals hello mr cooper yes mr harper is just about to call you no not mr harper it's ken stevens plant manager you remember we met in frank harper's office of course i remember mrs stevens how are you i'll george not very happy your people have really fouled up the delivery of some pallets i'm sorry to hear that what seems to be the problem well we ordered six dozen pallets from you and we clearly specified size b you sent a the problem is getting your people to redeliver just let me give this straight you asked for size a oh now don't you start no we ordered size b your people have sent a size a which are absolutely useless in our warehouse now my assistant called yesterday but he didn't get a very satisfactory answer so do you think maybe you could do something before our warehouse grinds to a total standstill yes of course mr stevens i'll do what i can i'm extremely sorry this has happened i'll look into it right away all right give me that idiom dispatch what's his name whitney sorry i blew my tongue are you wanted to speak to mr harper i'll have you transfer hello joe whitney please he's not there well where is he leave word for him to call me as soon as he gets back hello mr stevens i'm just getting on to dispatch mr harper's office oh miss jackson hello yes good morning miss jackson this is george cooper of millers how are you this morning very well thank you mr cooper how are you fine thanks may i speak with mr harper please i'm afraid he's tied up at the moment can i help you i'm sure you can miss jackson our proposals from the new conveyor system are ready miss mason our sales manager would like to show them to mr harper we thought he might come down here for a demonstration at the same time today if possible i've got whitney for you right now today his schedule is completely booked up he'll have to cry you back next week uh what was that miss jackson mr harper can't come today oh well uh sometime tomorrow oh not tomorrow either i'm afraid look you probably don't realize how important this is we really have to see him before the weekend oh dear this is a very busy week and he's out of town on friday oh come on this is silly let me talk to mr harper i've told you it wouldn't be any use yes yes i know you've made your point miss jackson but i really have to speak with him i set up all his appointments and sometime next week is the earliest look i'm sure you're doing a great job but you don't have to prove it by wasting everyone's time and holding up an important deal now please quit being overprotective and let me talk to mr harper well no one has ever spoken to me like this before who is that mr cooper of millers let me talk to him this is frank harper at last is your secretary descended from stonewall jackson i thought i'd never get past her now mr harper when can you come over for a demonstration and to see our proposal today uh tuesday tuesday tuesday at three o'clock take it or leave it but i think you'll be quite impressed by their engineering if nothing else what do you mean if nothing else i don't know it's their attitude see sometimes they're very good people to work with and then again other times they're not very helpful i know my assistant called them the abominable nomad yeah ever mind you that uh young george cooper he cleared up the problem straight away there you are well i guess we've just got to try and be very objective good afternoon can i help you uh yes please um miss mason is expecting us my name is harper uh frank harper and this is mr stevens thank you mr harper if you'd like to take a seat i'll let miss mason know you're here this is it you're sure everything's ready yep everything sarah sarah [Applause] yes oh miss mason mr davis would like to see you in his office immediately please i'm tied up right now miss scott uh i'm going to meet with mr harper mr stevens barbara just a moment take care of these whale i'm going over to r d oh yes tell carol to drop whatever she's doing and meet me there but miss mason tell her i want to see her there immediately hello hello miss scott look could you please tell mr davis that i'm very busy i'm sorry he's already on his way down to r d and he expects to see you there at once well that's just great can't you run down see harper and stevens first just uh say hello and explain you'll join us later should i tell r d you're on your way yes i'll be there oh sorry george i'll have to leave it with you give them my apologies here we go again hello again mr harper hello there mr stevens hello miss mason's been called away for a few minutes so i thought we'd go ahead and start with the uh assembly line excuse me mr cooper would you mind asking your guests to sign the book there sure go [Applause] sales switchboard you've got a call for mr stevens he's not here i'm putting you through to the sales office hello sales office uh yeah this is a united metals i'm trying to get a hold of mr stevens our plant manager is he there with you i'm sorry he's not here i'll get you transferred yes will you put this call through to reception mr stephen should be down there with mr cooper hold on please i'm transferring you to reception can i help you i have an appointment excuse me reception hold on please i have an appointment with mrs baxter in the personnel office i'll tell you here one moment reception is mr stevens there with you uh mr stevens yes he was here just now now i'm afraid he's leaving look can you catch him no i'm sorry he's gone look do you know where he's going hello hello one isn't here to run messages sales office yeah hello this is jim sloan again united metals i'm still trying to get a hold of mr stevens oh wasn't he in reception no he's gone look i know he's attending a demonstration there somewhere that's being given by your department well don't worry mr sloan i'll track him down for you what message shall i give him tell him we got a crisis on our hands and ask him to call me immediately okay okay okay thank you very much goodbye goodbye ah sarah have you done that letter for me i have to sign it before i go yes i'm almost finished as soon as possible i have an appointment at four o'clock [Music] oh mr stevenson sales office sarah we still haven't received the figures on that chatterton deal oh could you hold on a minute i'll just have to look up the file sales office hey ernie what happened what what do you mean letting that kid handle the machine you're dying to ruin the whole demo don't sweat it it only took him a minute to get it running right no harm done yeah maybe talk about all pitching in together and you throw me a curve like this you know there's a very important deal riding on this been somebody more experienced have handled it look i couldn't spare anyone else all right besides it was such a big deal why didn't you say so [Music] well i think you've seen just about everything would anyone like coffee well george is getting his proposal ready i'll skip the coffee tanks i've really got to get back to the plant oh what's the matter i had a message for mr stevens and i just couldn't reach you mr stevens and then the phone and i just couldn't get to you i'm sorry what was the message boy i don't believe this god knows how much production we've lost this afternoon because of that girl i know ken but what about the demonstration now i thought it was pretty impressive yeah no no no come on come on let's be objective about this thing what did you think yes frank really it was impressive oh no [Music] hey backdrop what's the matter with you move come on come on [Music] millers you just can't win with these people oh cheer up mr cooper it may never happen it hasn't happened i don't get it deal with united medals it hasn't happened we lost the contract oh what a shame i thought it was a sure thing but what went wrong i don't know i just don't know [Applause] i have to go get mr whitney okay no nah sorry nope according to our records the september invoices haven't been paid oh nothing elaborate ernie i know you'll do your best the things got two speeds slow and stop so no wonder millers keep getting complaints about deliveries and you know the mess we're in now please quit being overprotective and let me talk to mr harper and tell carol i want to see you there immediately sorry george i'll have to leave it to you i'm putting you through to the sales office really one isn't here to run messages well don't worry mr sloane i'll track him down for you i don't know i just don't know good morning this is millers one moment please i'll put you through good morning mrs miller's one moment please i'll put you through [Music] good morning this is miller [Music] [Music] you