They Don't Hear What I Say

Series: Interpersonal Relationships in Nursing: Making a Sensitive R

Duration: 22

Year Published: 1970

Format: 16mm

Color: Color

Sound: sound

Copyright: Registered 1Apr71 · MP21691 (Jul-Dec 1971) Copyright holder: McGraw-Hill, Inc

Description: Demonstrates by observing inappropriate and appropriate nurse interactions with a patient's relative how communication is usually more effective when the emotions of the situation are acknowledged and dealt with before any attempt is made to cope with the problem. Shows how tone of voice, actions, and implications upset one nurse, causing her to make a defensive response. Depicts a nurse who listens to the patient's daughter while, at the same time, detecting the hidden meaning of her message.

2 users have this film:
Indiana University Library Moving Image Archive, Oddball Film and Video

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