Telephone skills: Courtesy on the line

Duration: 14

Year Published: 1985

Format: 16mm

Description: The telephone, when used properly, is an effective and powerful communication tool. This film illustrates examples of ineffective telephone use and suggests techniques for developing improved telephone skills. With a little effort and increased awareness, everyone can improve his/her own techniques and experience more successful, satisfying telephone communications.

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Indiana University Library Moving Image Archive

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