Operator Toll Dialing: Teamwork (ca 1949)
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Creator: A/V Geeks 16mm Films
Description: The film illustrates various scenarios where telephone operators collaborate to efficiently manage calls and provide quick service. It highlights teamwork among operators, such as one operator seeking assistance from a teammate to quote charges or handle disconnections. Examples include managing multiple calls, recording conversations, and collecting deposits, showcasing how operators work together to enhance customer service and optimize circuit usage. Keywords telephone operators, teamwork, call management, customer service, toll dialing, efficient service, circuit usage, disconnections Email us at footage@avgeeks.com if you have questions about the footage and are interested in using it in your project.
Transcription
in all types of operating there are many opportunities for two operators to work together as a team to advance or complete a call let's watch a few examples of how this is done in toll dialing Miss Kelly is going to ask for assistance from one of her teammates while working on one call she receives a disconnect signal on another on which time and charge are to be quoted since the operator on her left is not busy at the moment Miss Kelly excuses herself to the customer one moment please Rita would you quote the charges on this for me please surely as Miss Kelly releases her recording completing trunk Rita takes up a switching trunk and key pulses the customer's number let's watch Miss Bole as she takes advantage of an opportunity to team she is recording a call before it can be Advanced she will receive a flashing signal on another connection thank you one moment please long distance I've been cut off operator I'm sorry I'll will try to get Lamar 2704 for you one moment please I have a cut off will you take this other cof surely the teammate takes up the recording Trunk by substituting chords and each operator advances her call let's look at another example of teamwork Miss Kelly is waiting for the called party to come to the telephone on one call when she notices that it is time to make a subsequent attempt on another do will you try this call for me Char the teammate advances the call then because she is unable to reach a multiple appearance of the switching trunk she releases it and secures the calling line on her own position let's look at a still another example of teamwork Miss Bole has just finished recording a call when a disconnect signal appears on a Connect from a coin telephone which has gone into overtime one moment please she stamps the ticket and collects the initial deposit I have overtime to collect will you take this other call for me it's on Charlestown 104 surely okay her teammate advances the call while miss Bo secures the overtime deposit this has demonstrated a few situations where skill for operators team to furnish their customers Speedy service and at the same time use the circuits efficiently
Online Copy: https://www.youtube.com/watch?v=vtcp43pFYNA
Metadata Source:YouTube
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Record added: 2026-05-28 17:56:44