Listening Under Pressure
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Explains the importance of using effective listening skills when answering the telephone for a business. Teaches fundamental skills such as minimizing distractions, and maintaining eye contact.
More in Courtesy Under Pressure Series
- Assertive Problem Solving
- Dealing With The Irate Customers
- Games Customers - Customer Service People Play
- Listening Under Pressure
- Winning Customers Through Service
- Telephone Courtesy Pays 1983
Related films
Sources
- 16mm Filmography (legacy record) — title, creator, format, sound, description, catalog record
Original permalink · Record added 2023-02-27 03:00:47