Awkward Customers

Year Published: 1973

Creator: Video Arts

Description: Video Arts, 1973. "Shows John Cleese learning how to deal with "difficult customers" in a professional yet friendly manner and turn them into clients." (WorldCat) Home transfer from 16mm original. Focuses on how to effectively handle difficult customers, illustrated through various characters representing different types of challenging interactions. John Cleese emphasizes the importance of maintaining professionalism, staying calm, and addressing specific customer concerns without getting personally involved. Key strategies include keeping a professional distance, apologizing for specific issues, and leading conversations with talkative customers back to the point. Keywords customer service, difficult customers, professionalism, communication skills, conflict resolution, customer satisfaction, handling complaints, customer interaction, service industry, customer types

Complete Record: Video Arts, 1973. "Shows John Cleese learning how to deal with "difficult customers" in a professional yet friendly manner and turn them into clients." (WorldCat) Home transfer from 16mm original. Focuses on how to effectively handle difficult customers, illustrated through various characters representing different types of challenging interactions. John Cleese emphasizes the importance of maintaining professionalism, staying calm, and addressing specific customer concerns without getting personally involved. Key strategies include keeping a professional distance, apologizing for specific issues, and leading conversations with talkative customers back to the point. Keywords customer service, difficult customers, professionalism, communication skills, conflict resolution, customer satisfaction, handling complaints, customer interaction, service industry, customer types