Can you spare a moment?: the counselling interview (NP)

Description: This program featuring John Cleese vividly illustrates the various well-worn techniques managers use when handling a staff member with a problem. It shows the four vital stages to an effective counselling interview - Setting up the interview; Helping them think it through; Encouraging people to talk; and Letting them find a solution. Cast also includes Prunella Scales, David Robb, Art Malik, Joanne Whalley.