A Call for success

Designed to improve business telephone skills. Offers a practical guide to effective verbal communication and a complete analysis of the do's and don't's of telephone contact., Aims to improve business telephone skills, offering a detailed guide on effective verbal communication, and a comprehensive analysis of correct and incorrect ways of making telephone contact. Illustrates, through brief dramatizations, key elements of effective phone communication, including clear speech patterns, knowledge of subject matter and written messages. The importance of good telephone manners is discussed and illustrated.
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