At the Travel Agents' - Speak Out

Are you looking forward to the holidays? Perhaps you'll go to London. The British people like traveling in their own country or abroad to the continent or overseas to faraway countries. They book their journeys or holidays at the travel agents. >> Yes, madam. The plane lands at Colombo in the late afternoon. 1700 hours local time. Yes, madam. 5:00 in the afternoon. No, it will still be light and warm, but not too hot. Not at all, madam. Thank you. Goodbye, and I hope you have a lovely holiday in Ceylon. Yes, sir. >> I'd like some information about holidays in Wales, please. >> Certainly, sir. You'll find a lot of information in this brochure, and if you'd like to know about any special holidays, or perhaps I can help you. >> Thank you, miss. >> Have you ever been to Wales before? >> Yes, I have. But it was quite a long time ago. We went there just after the war. Always wanted to go back there. Anyway, thanks. I'll have a look at this. Bye. >> Goodbye, sir. Yes, sir. >> I'd like some >> Excuse me, just a moment, sir. Intertour's Travel Agency, good morning. Have you ever been to India before, sir? Yes, sir. You'll need an international vaccination certificate for the smallpox cholera and yellow fever. Yes, sir. Thank you. Goodbye. And now, sir, I'm sorry. >> I'm interested in one of your package tours to East Africa. >> Certainly, sir. And which tour would you like? A photographic safari to Kenya? >> Mhm. >> A game fishing at Mombasa? >> Mhm. >> Or what about a trip to Ethiopia? >> I'd like to go on a photo safari. But I'd also like it near the sea. >> I see, sir. Then I recommend our tour to Mombasa. There's a trip to the national park with an excursion to Mount Kilimanjaro. >> Yes. That sounds very good. Is Mombasa near the sea? >> Oh, yes, sir. It's right on the coast. There. >> Yes. How much does the tour cost? >> Are you traveling alone? >> No, my wife's coming with me. >> It's £430 for 17 days. >> For both of you or per person? >> Per person, sir. >> £430 per person? That's rather expensive. But haven't you got anything cheaper? >> To East Africa? >> Yeah. >> I'm afraid not, sir. >> No. >> Most of our package tours are even more expensive. Tanzania's £450. >> Mhm. >> Ethiopia's £500. No, I'm afraid we've nothing cheaper. >> Oh, dear. >> Uganda's £400, but that's not near the sea. >> Are there any other places with big game and sea bathing? >> Have you ever been to South Africa? >> No, I haven't. But that's even further away. >> I know, sir. But here's a special package holiday to Durban with a visit to the famous Kruger National Park. >> And how much does that cost? >> Three weeks for only £320. >> That's better. >> Shall I book it for you? >> Um no, thanks. Not yet. I must ask my wife first. But thank you very much indeed for helping me. I'll take these, if I may. >> Certainly, sir. >> I hope my wife will like it. Goodbye. >> Good morning, sir. Yes, madam. >> I want to go to the Edinburgh Festival. Would you please book me a hotel for Edinburgh? >> Certainly, madam. Have you ever been to Edinburgh before? >> Oh, yes. I go there every year. >> Have you always stayed at a particular hotel? >> Yes, but it's no longer there. They pulled it down. Oh, dear. >> Here's a good hotel, The Royal. >> Yes, that is very good, I believe. But isn't it very expensive? >> Have you ever stayed there before? >> No, I haven't. But some friends of mine stayed there last year. >> A single room costs from £3.50 to £5. >> Oh, that isn't too bad. But I would like something a little cheaper, please. >> About £2.50 to £3. >> Yes. >> Have you ever tried The Gordon? >> Isn't that in Royal Circus? >> That's right. Single rooms from £1.90 to £2.50. >> I have never stayed there, but it sounds just right for me. Royal Circus is very pleasant. >> Shall I book a room for you? Yes, please. And what's your name? >> Pern. Miss Lilly Pern. P E A R N. >> And when do you want to stay there? >> Throughout the festival, I think. >> Just a moment, please, Miss Pern. Hello, Inter Tours Travel Agency. Good morning. Yes, madam. Your free baggage allowance is 44 lb on economy and tourist air services. Have you ever flown before? You have. I see. Well, you can take some hand luggage into the airplane as well. Not at all, madam. Thank you. Goodbye. And now, Miss Pern. Would you take this over to the cashier? He'll do the rest for you. >> Thank you, dear. Good morning. >> Good morning. What can I do for you? >> I booked this hotel in Bournemouth last week. >> Oh, yes, I remember. >> I booked it for the last week in August, but now I can't go there. >> Would you like me to change it for you? >> Oh, yes, could you? >> I'll try. And when would you like to go? >> I'd like to go the first week in September. Have you ever been there in September? >> No, I've never been to Bournemouth at all. >> Hello. Hotel bookings, please. Thank you. A lot of people spend their holidays in Bournemouth in September. They say it's still very warm. Hello? Yes. Have you any vacancies at the Cresta Hotel for the first week in September? A single. You have? Fine. >> Excuse me, Penny. >> Yes, Peter. >> Is this lady is booking for the whole of the Edinburgh Festival? >> Yes. Oh, sorry. >> Oh, I see. It lasts 3 weeks, you know. >> I do. Yes. Good. Yes, fine. I'd like to cancel number LX1412. Thank you. Yes, that would be all right. Oh, good. Thank you very much. Fine. Goodbye. Oh. Hello, you've called Travel Agency. Hello? Hello? Hello? All right, then don't. Must be the wrong number. What can I do for you? >> We've got a complaint to make. >> Oh. It's not my day today. >> Poor Penny. It's not always easy at a travel agents. Oh, that telephone again. >> Hello? >> Anyway, let's listen to Alan and Shirley's complaints and this time you repeat their sentences when you hear >> Health Travel Agency. Good morning. >> We've just come back from your package tour to Funavia. >> Oh, yes. Yes, sir. It's about 1500 hours. >> We didn't enjoy it there. >> Oh, and why didn't you enjoy it? >> We didn't have good weather there. >> Yes, sir. About 5 hours later. You both look very brown. >> Yes, but we only had 2 days of real sunshine. >> At about 1900 hours, sir. >> The rest of the time it was cloudy. >> Or it rained. >> I am sorry. I can't do anything about the weather. No, sir. I didn't mean this. The weather in my brochure is always very good. >> We didn't like the food there. >> Didn't you? About 27° at this time of the year, sir. But they serve English food at most hotels. >> They didn't serve English food at our hotel. >> Didn't they? That's unusual. No, not too bad. The nights quite cool. >> I didn't like the bathing there. >> No, all those jellyfish. Oh, dear. Were there jellyfish? >> Thousands of them all over the beach. >> Oh, dear. 170 ft to the pounds, sir. >> I didn't sleep well there. >> 25 pounds, sir. Didn't you? Most people like the beds at the hotel. >> I wouldn't want to sleep in the bed. >> We didn't like the noise there. Oh. 44 pounds free baggage allowance, sir. Yes, yes. Okay. I'm sorry about the noise. We didn't like the people there. No, sir. You don't need a vaccination certificate. I can't do anything about the people. They live there. No, sir. The people on Ibiza are very nice. Yes, sir. And I hope you have a wonderful holiday there. Goodbye. Not at all, sir. >> Ibiza sounds very good. >> Yes. >> Much better than where we were. >> Haven't you ever been to Ibiza? >> No. >> We haven't. I can recommend it. >> Really? >> Yes. Perhaps you'd like to go there for your next holiday. >> I think we would. >> Here's a brochure. Sorry. Okay. >> Goodbye. >> Hello. >> Intra-Tours Travel Agency, hello. >> You can telephone Penny if you dial the number 252-3882. Try it. See if Penny answers. Not at the moment, though. The number's engaged. Penny's already on the phone. >> What can I do for you, madam? Goodbye. >> Try now. 2 5 2 3 8 8 2 Ah. >> Intra-Tours Travel Agency, hello. >> What are you going to ask her? >> Hello. >> Tell her you're interested in a package tour to Ibiza. >> A package tour to Ibiza, certainly. Have you ever been to Ibiza? >> Tell her. >> I see. >> Ask her if she can recommend Ibiza. >> Oh, yes. I can certainly recommend it. And when would you like to go to Ibiza? Right. Have you ever been to Spain in September? It's the best time. >> Ask her how much the package tour costs. >> The package tour to Ibiza costs 64 pounds for 15 days in September. >> Ask her if she has anything cheaper. >> Yes, we have another package tour at 49 pounds. But the rooms have a shower, not a bath, and they don't face the sea. >> Ask her if she would send you a brochure. >> Yes, certainly. I'll send it straight away. Oh, what's your name, please? Thank you. Oh, by the way, have you been on holiday this year? I see. Did you go on holiday last year? Did you or didn't you? Thank you. Did you see any jellyfish on holiday? Oh. Have you ever seen a jellyfish? Well, there are no jellyfish on the beaches of Ibiza. >> Ask her if you need a vaccination certificate for Ibiza. >> No, you don't need a vaccination certificate, not for Ibiza. >> Ask her how much baggage you can take on the plane. >> 44 lbs. But, you can take some hand luggage into the airplane. Have you ever flown before? I see. Would you like to fly economy class or first class? I'm sure you would. >> Ask her what time the plane lands in Ibiza. >> 1700 hours. Oh, sorry. 5:00 p.m. Shall I book a tour for you? Right. Huh? >> Excuse me. >> What is it now? Can't you see I'm on the telephone? >> Penny, we're closed. It's lunchtime. >> Goodness, so too. What should I say to the customer? >> Say, thank you very much. >> What? Thank you very much. Oh, and I hope you have a wonderful holiday. Bye.